Proving ROI – Live Social Media Business Case Study: North Star Delicatessen
There has been much discussion on social media marketing return on investment (ROI) of late.
Manchester, ever the hotbed of digital debate hosted a fiery contest on the topic at this month’s The Feed event which inspired this hardnosed assessment by Ian Pettigrew over at Kingfisher Coaching.
Ian’s argument, that ROI calculations should be grounded in the realities of the sum total benefits to an organisation chime with a recent report by the New York Times who have assessed the common myths businesses should consider before diving into social media.
With the average social media campaign costing up to $210,000 for bigger US brands, as reported by a May SocialTimes infographic, this debate is not going to go away.


I’m thrilled to have been invited to give a Guest Lecture on planning and evaluating a social media strategy to 



